Course Name:

Basic Life Support Adult and Pediatric and Anaphylaxis


Adult and Pediatric Basic Life Support and Anaphylaxis (This session does not cover Automated
External Defibrillation)

Target Group

  • All Pediatric Clinicians
  • Health Visiting Team Staff
  • School Nurses
  • Pediatric Community Nurses
  • Pediatric Community Doctors
  • Children’s Respite Staff
  • Walk in Health Center Staff
  • Urgent Care Departments Staff
  • Community Dental Staff
  • Allied Healthcare Professionals that care for children as part of their Job Role


Course Aim

    • Be able to diagnose a cardiac arrest and administer Basic Life Support
    • Be able to diagnose a cardiac or respiratory arrest in children and give the appropriate treatment.
    • Be able to diagnose a Severe Anaphylaxis and Treat accordance to Resuscitation Council Guidelines

Learning Outcomes

Participants will be able to:

      • Be able to recognise cardiorespiratory arrest
      • Know how to summon immediate emergency help in accordance with local protocols
      • Perform Initial assessments Head to Toe, DR-ABCD, and understands the importance of maintaining circulation. Chain of Survival, Perform CPR in the form of chest compressions
      • Understand current legislation and local Resuscitation policies and procedures
      • Know how to recognise and respond to patients with clinical deterioration, escalating care in accordance with local policy
      • Be able to initiate an appropriate emergency response, which may include management of choking and the use of the recovery position, in accordance with current Resuscitation Council (UK) guidelines.
      • Be able to provide basic airway management, chin lift and head tilt.
      • Be able to initiate and maintain effective lung ventilations in accordance with current Resuscitation Council (UK) guidelines, breathing for a casualty.
      • Be able to initiate and maintain effective chest compressions and rescue breaths in accordance with current Resuscitations Council (UK) guidelines.
      • Understand their individual role and responsibilities in responding to persons in emergency situations
      • Understand their individual responsibilities in reporting and recording details of an emergency event accurately
      • Understand the importance of undertaking any resuscitation interventions within the limits of their personal capabilities and context of any previous training received
      • Know how they should apply the local Do Not Attempt Resuscitation Policy within clinical context.


Anaphylaxis first aid course

Severe allergic reactions (anaphylaxis) can kill without immediate first aid. The UK is one of the top countries in the world for incidence of allergies. Allergies affect approximately one in three of the UK population and each year numbers grow by 5% with as many as half of those affected being children.

Anaphylaxis is the most severe form of allergic reaction. Common causes are insect stings, foods and some medication. It is life threatening and requires immediate first aid (an auto-injector) and emergency medical assistance.

The likelihood is that someone around you could have a severe allergy and this must form part of  your first aid needs assessment. This course is aligned with skills for health, for anyone who needs training in how and when to use an auto-injector in the treatment of anaphylaxis.

Aligned to UK Core Skills Training Framework:

This annual course is a mandatory requirement for all clinical staff

Course content

      • Auto-injector
      • Understanding and recognizing allergic reaction
      • Resuscitation (CPR all ages)
      • Primary survey
      • Communication and casualty care
      • Unconscious casualty treatment

Course duration

3 Hours

Course Name: 


Course Description

      • Understanding What is dementia
      • Common types of dementia
      • Causes and symptoms
      • Person centred care
      • Communication
      • Learning about the person’s past
      • Care planning for the Person with Dementia
      • The role of friends and relatives
      • Building relationships
      • Equality and diversity in dementia
      • Recognise and help prevent abuse
      • Non-verbal communication
      • Mental Capacity Act.


Course Name: 

Conflict Resolution Training

Description: Conflict Resolution Training

Target Group

This course is designed for all frontline staff and professionals whose work brings them into contact with the public. Conflict management is a skilled process of limiting the negative aspects of conflict while increasing the positive aspects of it. The aim of conflict management is to enhance learning and promote positive group outcomes, including effectiveness or combined performance in an organisational setting. Conflict situations can be an important aspect of the workplace, it can bring about positive results. A conflict exists when the interests, needs, goals or values of different individuals interfere with one another.

Course Aim

There are occasions when staff in the healthcare sector can experience verbal abuse and in some cases even physical abusive behaviors from patients, their relatives and visitors even from other members of staff whilst trying to do their jobs. This course aims to provide staff with the skills and knowledge required to recognize the warning signs of potential violence in the work place, including ways to prevent situations from escalating. This course is based on non-physical techniques and interventions and will comply with the National Syllabus for Conflict Resolution training in the NHS as agreed in April 2004. The course has been developed as blended learning.

Learning Outcomes

      • Identify the main areas of work and objectives of NHS Protect
      • Recognizing aggressive behavior
      • Learn how to recognize and address signs of stress in patients, visitors and work colleagues.
      • Describe the common cause of conflict and identity the different stages of conflict and develop the skills required to get the right balance between giving therapeutic care and breaking away to be safe
      • Learn from their own experience of conflict situations to develop strategies to reduce the opportunity for conflict in the future
      • Describe two forms of communication
      • Indicate the level of emphasis that can be placed on verbal and non-verbal communication during the conflict situation
      • Understand the impact that cultural differences may have in relation to communication
      • Identify the causes of communication breakdown, Escalation and triggers and the importance to create conditions for communication to succeed.
      • Utilize three communication models that would assist them in dealing with different levels of conflict
      • Recognize the behavioral pattern of individuals during conflict
      • Recognize the warning and danger signs, signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
      • Identify the procedural and environmental factors affecting conflict situations and recognize their importance in decision making.
      • Understand the importance of keeping a safe distance in conflict situations
      • Explain the purpose of a Conflict Resolution Procedure
      • Understand Conflict Resolution Procedures
      • Identify the key roles in Conflict Resolution Procedures
      • Understand an employee’s right of appeal
      • Summarize the methods and actions appropriate for particular conflict situations and that no two situations are the same
      • Explain the use of ‘ reasonable force’ as described in law and its limitations and requirements,responding to aggressive and threatening behavior appropriately.
      • Identify the range of support, both short and long term available to those affected by a violent incident.
      • Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this.


This course provides an awareness of the principles of good communication.

      • Definition of communication
      • Communication methods
      • Models of communication
      • Communication techniques
      • Managing communication
      • Legislation and good practice


(This is not a Breakaway Techniques Training, it’s covered as a different Course!)

Ethical and Legal Issues in Practice

Taught by experienced practitioners at our training hub or your premises, this course will introduce Participants to the key legal and ethical issues that underpin practice specifically related to health care support work.

It will cover Privacy and Dignity, focusing on the different ways that privacy and dignity can be maintained. It will also cover Duty of care, an illustration of the legal requirement of duty of care using different examples from a number of different health and social care settings. This session makes use of reflective learning techniques and encourages participants to use the reflective learning circle to build on their understanding of duty of care and their practice.

Through a series of lectures and group discussions participants will reflect on the ethical principles within healthcare and how they can enhance their own practice to ensure that the patients’ well- being is at the core of every decision and action they take.

This session will also touch on consent, looking at the key principals of valid consents, will also look at ‘Gillick competence’ and how it’s used when seeking consent from children and young people. It will also cover Mental Capacity Act including Best Interest and lasting powers of attorney.


Delivered through weekly study sessions to enable you to maintain your professional commitments, this course explores a range of key ethical and legal issues, such as the duty of care, negligence, patient consent, confidentiality and breach of confidentiality, with expert guidance in how to promote care that is dignified, compassionate, confidential and carried out with due regard for safety. As part of this course you will also explore the rights and duties related to health and safety at work and how to correctly report incidents and accidents.

Armed with these important insights and contemporary skills you will enhance your existing practice and future career Taught by experienced practitioners this course will equip you with a set of skills that reflects the core competencies asked of you in the Knowledge and Skills Framework. Through a series of lectures and tutorials you will explore the following subjects:

      • Introduction to Ethics: the four principles and codes of conduct
      • Ethical principles in practice: the conflict of principles and paternalism; determination of autonomy; justice and resources
      • Introduction to law: legal issues relating to consent
      • The law of negligence
      • Truth-telling, informed consent, confidentiality: discussion of ethical and legal issues
      • Accountability, responsibility, delegation
      • Record keeping, reporting concerns/incidents
      • Local policies
      • Managing resources, ensuring safe environment, risk assessment
      • Valuing life: dignity, privacy, compassion

We also run open courses on safer people moving & handling aimed at individuals and small groups from our training room at 167 Wood Street, Walthamstow, London. E17 3LX .  Which can be booked easily online using the form Or by Calling Us  02085214968


Register here on this link above; simply download file and type or write in all fields then email or scan and attach on to  our contact form